Terms & Conditions 10.September 2025 Company: SiteSnapDoc Ltd, registered in Ireland . Contact: info@sitesnapdoc.com (general/support) These Terms & Conditions (“Terms”) govern your access to and use of SiteSnapDoc’s mobile applications, website, and related services (collectively, the “Service”). By downloading, installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1) Definitions “We”, “us”, “our” — [Site Snap Doc Limited]. “You”, “your” — the individual user or the organisation on whose behalf an individual uses the Service. “App” — the SiteSnapDoc mobile application for iOS and Android. “Content” — files you upload or generate (e.g., plans/PDFs, pins, notes, photos, reports). “Subscription” — a paid, auto‑renewing plan purchased via the Apple App Store or Google Play Store. “Website” — sitesnapdoc.com and any subdomains.
2) Who can use the Service You must (a) be able to form a legally binding contract under the laws of your jurisdiction, and (b) use the Service in compliance with applicable laws. The Service is intended for professional use and not directed to children under 16. If you access the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
3) Your account You’re responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately if you suspect unauthorised access. Do not share your account with others outside your organisation unless you are permitted to do so by your organisation.
4) Subscriptions, billing & free trials Where you buy: Subscriptions are sold and managed by Apple (for iOS) or Google (for Android). We do not store your payment details. Auto‑renewal: Your Subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before renewal. Manage or cancel in your App Store or Google Play account settings. Pricing: The price shown in your local store applies (inclusive of any applicable taxes unless the store shows otherwise). Free trials: If a free trial is offered, you will be charged at the end of the trial unless you cancel before it ends. Refunds: Refunds are handled by the store provider under its policies. Contact Apple or Google for billing queries, or contact us and we’ll guide you to the correct process.
5) What you can do with SiteSnapDoc (licence) We grant you a limited, non‑exclusive, non‑transferable licence to install and use the App on devices you own or control, solely to create, manage, and share site documentation in line with these Terms. You may not copy, modify, reverse‑engineer, decompile, or attempt to extract the App’s source code except where the law permits despite this restriction.
6) Acceptable use You agree not to: Upload unlawful, defamatory, infringing, or otherwise harmful Content. Violate others’ privacy or intellectual property rights. Interfere with or disrupt the Service (e.g., abuse bandwidth, introduce malware, attempt to bypass security). Use the Service to create or distribute spam, scams, or misleading reports. Misrepresent your identity or affiliation. We may suspend or terminate access if we reasonably believe these Terms are violated (see Section 13).
7) Your Content & intellectual property Ownership: You own your Content. We do not claim ownership. Our right to use: we do not have access to or use your content. Any content is stored on an ecrypted server that we do not have access to view. Backups & deletion: You can delete Content at any time. After deletion, the Content will be removed from active systems within a reasonable period; residual copies may remain in encrypted backups for a limited retention window. Responsibility: You’re responsible for obtaining any permissions required to use or share plans, photos, and other materials you upload.
8) Our intellectual property All rights in and to the App, website, designs, features, and underlying technology are owned by us or our licensors. Except for the limited licence in Section 5, no rights are granted to you.
9) Third‑party services & links The Service may integrate with or link to third‑party services (e.g., email clients, cloud storage, app stores). We don’t control those services and are not responsible for their content or practices. Your use of third‑party services is governed by their terms and privacy policies.
10) Availability, changes & beta features We aim to keep the Service reliable and available, but we do not guarantee uninterrupted operation. We may introduce new features, change existing ones, or discontinue parts of the Service. We may label some features as beta; beta features are provided “as is” and may be changed or withdrawn at any time.
11) Security & privacy We take appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, least‑privilege access, and backups. For details on what we collect and how we use it, read our Privacy Policy and the Security & Privacy section on this site. For privacy questions or rights requests (e.g., GDPR), email info@sitesnapdoc.com.
12) Disclaimers To the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be error‑free or uninterrupted, or that the output (e.g., reports) will meet your legal or regulatory obligations—you remain responsible for verifying that documentation and workflows meet your project and compliance needs.
13) Limitation of liability To the maximum extent permitted by law: We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to your use of the Service. Our total liability for any claim under these Terms is limited to the amounts you paid (if any) for the Service in the 12 months before the event giving rise to liability, or €100, whichever is greater. Nothing in these Terms excludes or limits liability where it would be unlawful to do so (e.g., death or personal injury caused by negligence, fraud, or wilful misconduct). Your statutory consumer rights are not affected.
14) Indemnity You agree to defend, indemnify, and hold harmless [Site Snap Doc Limited] and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your breach of these Terms; or (c) your unlawful use of the Service.
15) Term, suspension & termination These Terms remain in effect while you use the Service. You may stop using the Service at any time and cancel your Subscription via your app store settings. We may suspend or terminate your access if we reasonably believe you have violated these Terms, the law, or pose a security risk. On termination, your licence ends and you must stop using the Service. Sections intended to survive (e.g., 7–9, 11–18) will survive termination.
16) Consumer rights & cooling‑off (where applicable) If you are a consumer in the EEA/UK, you may have statutory rights regarding digital content and cancellation. App store purchases are subject to Apple and Google terms, which may affect how cooling‑off and refunds are handled. This section does not limit your mandatory rights.
17) App‑store terms (Apple & Google) Apple iOS: These Terms are between you and [Site Snap Doc Limited], not Apple. Apple is not responsible for the App or its content and has no obligation to provide maintenance or support. To the extent permitted by law, Apple has no warranty obligations with respect to the App. Apple and its subsidiaries are third‑party beneficiaries of these Terms and may enforce them against you. Google Android: Your download and use via Google Play are also subject to Google’s terms and policies. Google is not responsible for the App’s operation, maintenance, or support.
18) Export control & sanctions You must comply with all applicable export control and sanctions laws. You agree not to use or export the App where prohibited.
19) Force majeure We are not liable for delay or failure to perform due to causes beyond our reasonable control (e.g., acts of God, internet failure, outages, strikes, war, government action).
20) Changes to these Terms We may update these Terms from time to time. When we make material changes, we will post the new Terms on our website and update the Effective date above. If you continue using the Service after changes take effect, you agree to the updated Terms.
21) Governing law & venue These Terms are governed by the laws of Ireland (excluding its conflict‑of‑laws rules). The courts of Ireland shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, subject to any mandatory local consumer protection rules that apply to you.
22) Entire agreement; severability; assignment These Terms (including any policies referenced, such as the Privacy Policy) are the entire agreement between you and us regarding the Service and supersede all prior agreements about the Service. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the remainder will remain in full force. You may not assign these Terms without our written consent; we may assign them in connection with a reorganisation, merger, acquisition, or sale of assets.
23) Contact General & Support: info@sitesnapdoc.com Privacy & Data Requests: info@sitesnapdoc.com
